Frequently Asked Questions


1.Am I still deployable if I have sleep apnea?
Yes. You are still deployable if you have diagnosed sleep apnea, however, you must be sure to be compliant with your therapy and follow up with your sleep physician accordingly. The only time you are no longer "deployable" is if you have a diagnosis and no proof of compliance.

2.How do I change my address/insurance/general information?

Go to www.respiramedical.com and select "change your address" button in upper right hand corner, complete change of address request form. Or contact customer service at 866.373.7747.

3.What is CPAP compliance and why do I have to be compliant with therapy?

Your CPAP machine needs to be used for a minimum amount of time to derive medical benefits. Medical experts have recommended 70% usage which equates to 5 nights a week, 4 hours a night. Your ability to use it more frequently will only improve your clinical benefits.

4.Will RespiraSM continue to take care of me when I retire from the service, or will I be required to go through the VA?

Yes, RespiraSM can continue to provide you with supplies and support.

5.How do I get a battery pack for my cpap when I deploy?
If you will be in need of a CPAP battery pack, you must obtain a prescription from your doctor. The battery pack must be authorized by TRICARE and this can take about 3 – 5 business days from the submission of the prescription. When we receive authorization, our office will contact you and the battery pack will be Fed Ex'd to you accordingly. If TRICARE does not authorize the equipment, and you would like to pay out of pocket for a battery pack, please contact Customer Service at 866-373-7747 for more information.

6.Can Respira'sSM on-site sleep liaison change my pressure for me?

Yes, RespiraSM can make changes to your pressure, however a prescription from a licensed physician will be required for us to make any changes to your pressure.

7.How often can I change the type of mask I use?

Mask changes and coverage are based on your specific insurance. Please contact customer service at 866.373.7747 and we can provide you with more details.

8.When follow up visit is required, if you download my card, does that count as my follow up visit?

No, you should plan on returning to your military treatment facility for any scheduled follow up appointments.

9.Can I set up at my military treatment facility (MTF) if my sleep study is from another sleep clinic?

If you have an outside sleep study, call the MTF after it is scored and make an appointment to be seen by a Sleep Physician for follow up. This follow up appointment will ensure that you understand your study and gives your doctor the ability to write you a prescription for CPAP. Be sure to bring a copy of your sleep study when you come to this appointment and then we would be happy to set you up after.

10.How long is the warranty on my CPAP machine and what are some things that will void that warranty?

Most CPAP/heaters have a 2 year manufacturers warranty. Damage due to obvious mishandling or water damage from failing to empty humidifier prior to travel may void warranty.

11.I think my CPAP is too old/broken/not giving me the right pressure. How do I get a new one?

Contact RespiraSM customer service at 866.373.7737.

12.Can I still get supplies from RespiraSM if I move to another place?

Yes, RespiraSM will send your supplies ANYWHERE. Just go to www.respiramedical.com and click on "change your address" in the upper right hand corner, then complete the change of address form. Or you can contact customer service at 866.373.7737.

13.How do I put the card back into my machine and will the machine work without the card?

The datacard will slide directly into the card reader. The card does not have to be in the CPAP for your machine to work.

14.How often do I need to clean my CPAP supplies?

Manufacturers recommend once a week with a mild soap. Also, you should receive a CPAP supply cleaning schedule at set up that provides additional cleaning details.

15.Can I put aromatherapy or vapor rub into my CPAP chamber to open my sinuses?

The humidifier chamber should only be filled with distilled water, adding anything else will void the warranty and may damage the CPAP unit.

16.Do I absolutely have to use distilled water?

Distilled water is best, but if you are traveling and don't have access to distilled, bottled or filtered water can be used for a short period of time.

17.Will I be on this therapy for the rest of my life, do I have to wear it every night?

Most patients have their CPAP machine ordered for a lifetime, and it is recommended that you use the CPAP every night. However, you should consult your physician to better understand your specific medical needs.

18.Should the mask be leaking out of the front?

That "leaking" is actually a vent which allows carbon dioxide to leave the mask.

*Disclaimer – This site does not provide medical advice. The content of the site, including text, graphics, images, information and other material contained on the site (the "Content"), are intended for informational and educational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding your medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.